Refund and Returns Policy

Effective Date: 26th August 2026

At Servinix Ltd, we are committed to providing high-quality digital services to businesses across the United Kingdom. This Refund & Returns Policy explains the circumstances in which refunds may be available for our services.

As our services are digital, bespoke, and delivered according to individual project requirements, refunds are subject to the terms set out below.

1. Nature of Our Services

Servinix Ltd provides digital services including:

• Website development
• Custom software development
• Mobile application development
• Website and software maintenance
• Technical support and related digital services

Because these services are customised and may involve time, resources, planning, design, development, testing, and technical work, refunds may be limited once a project has commenced.

2. Refunds After Project Commencement

Once a project has been approved and work has commenced, payments are generally non-refundable. This includes work undertaken for project planning, research, requirements analysis, design, development, testing, and implementation.

Where appropriate, we may consider the circumstances of an individual case and determine whether a full or partial refund is appropriate.

3. Eligibility for a Refund

A refund may be considered in the following circumstances:

• The project has not yet commenced.
• Servinix Ltd is unable to provide the agreed service.
• A cancellation request is made within 24 hours of payment, provided that no work has commenced.
• Other circumstances where Servinix Ltd determines that a refund is appropriate.

Refund eligibility will be assessed based on the nature of the service, the stage of the project, and any work or costs already incurred.

4. Partial Refunds

Where a refund is approved after work has commenced, Servinix Ltd may issue a partial refund based on the amount of work completed and any non-recoverable costs incurred.

The refundable amount, if any, will be calculated after deducting charges relating to work already performed, resources used, and approved third-party expenses.

5. Revisions and Corrections

Where revisions are included within the agreed project scope, clients are encouraged to use the available revision opportunities before requesting a refund.

We will make reasonable efforts to correct issues or make revisions where the delivered work does not meet the agreed project requirements.

Requests for changes that are outside the original scope may be subject to additional charges.

6. Non-Refundable Circumstances

Refunds will generally not be provided in the following circumstances:

• A change of mind after project work has commenced.
• Failure by the client to provide required information, content, access, approvals, or feedback.
• Delays caused by the client’s failure to communicate or provide necessary materials.
• Requests for additional features or functionality outside the agreed project scope.
• Work that has been completed and delivered in accordance with the agreed requirements.
• Services or deliverables that have already been approved by the client.
• Failure to use or implement a completed digital product after delivery.

7. Third-Party Costs

Fees paid to third-party providers are generally non-refundable where those costs have already been incurred on behalf of the client.

This may include:

• Domain registration and renewal fees
• Web hosting fees
• Premium plugins and themes
• Software licences
• API usage or subscription fees
• Third-party platforms and services
• Other external tools or resources purchased or subscribed to for a project

Where applicable, clients will be informed of third-party costs before they are incurred.

8. Cancellation and Chargebacks

Clients should contact Servinix Ltd before initiating a payment dispute or chargeback so that we have an opportunity to review and resolve the matter.

Where a chargeback is initiated without first contacting us, we may suspend ongoing services while the payment dispute is investigated.

We reserve the right to provide relevant project records, communications, invoices, and delivery information to the applicable payment provider or financial institution in response to a disputed transaction.

9. Processing Approved Refunds

Where a refund has been approved, Servinix Ltd will normally process the refund within 7–10 business days.

Refunds will generally be made using the original payment method. The time taken for the funds to appear in the client’s account may depend on the relevant bank, card issuer, or payment provider.

10. Consumer Rights

Nothing in this policy is intended to limit or exclude any rights that consumers may have under applicable UK consumer protection legislation.

Where statutory rights apply, those rights will take precedence over any provision of this policy that cannot lawfully restrict or exclude them.

For business-to-business services, the terms agreed between Servinix Ltd and the client will apply, subject to applicable law.

11. Changes to This Policy

Servinix Ltd may update this Refund & Returns Policy from time to time to reflect changes to our services, business practices, or applicable legal requirements.

The updated version will be published on this page with a revised effective date.

12. Contact Us

If you have any questions regarding this Refund & Returns Policy or would like to request a refund, please contact us:

Company: Servinix Ltd
Email: support@servinix.xyz
Phone: +44 7473978881
Address: 27 Old Gloucester Street, London, United Kingdom, WC1N 3AX